24 x 7 Product support
Our support staff are trained to understand your requirements and respond to your fluctuating needs 365 x 24 x 7 – even in emergencies or when support volume increases unexpectedly. We do critical support while we are on implementation stage for all our projects.
Development of the right software need is not the only focus of successful companies, but to maintain and support the same is equally important. By outsourcing the support and maintenance part to experience and reliable partner help you perform your business more productively and cost-effectively.
As your trusted Application Maintenance and Support partner, GRInfotech brings to you highly effective and proven methods, technology and skilled personnel, including best practices to enhance your application portfolio. Our industry specific focus and effective use of technology and manpower help deliver quality maintenance and support services to you at reduce budgets.
Our area of expertise in maintenance and support covers systems, such as Custom-built software and Databases, Legacy systems and Third-party products. We provide a wide range of support services to help run your applications (for applications built in varied technologies/platforms/frameworks) smoothly and effectively. These include defects fixing, production maintenance, operational support, application enhancement works and more.
Maintenance and Support: Our expertise
- We provide experienced and dedicated technical professional for round the clock on demand support services to your applications.
- Instant reporting of issues identified in your application to the team to resolve the same with immediate effect.
- Adapt convenient communication system (like live chat, telephone, SMS, Email, fax etc.) in order to keep you informed about the process and maintenance work step by step.
- Implement regular and extensive testing (as part of preventive maintenance) on your application to get rid of possible errors.
- Incorporate and implement the latest technologies (as part of enhancement services) into your application at minimum possible cost.